Frequently Asked Questions
How quickly will you respond to my contact request?
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We typically respond to all inquiries within 2 business hours during our business hours (Monday-Friday, 8 AM - 5 PM CST). For urgent matters, please call us at (405) 202-2089.
What information do you need to provide an accurate quote?
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To provide a tailored quote, we'll need information about your laboratory's specimen storage volume requirements, frequency of shipments, specific IATA compliance certifications needed, any special handling requirements for your biological samples, and your current shipping costs. Our team will work with you to find the most cost-effective solution.
Do all your transport solutions meet IATA compliance standards?
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Yes, 100% of our transport kits, specimen transport bags, and the LABVAC-PRO 360 system are fully IATA-compliant and third-party tested. All products include documentation and certification for international shipping compliance.
Can I schedule a free product demonstration?
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Absolutely! We offer free in-person and virtual demonstrations of our LABVAC-PRO 360 and complete specimen transport solutions. Fill out the contact form above, select "Schedule a Demo," or call us at (405) 202-2089 to arrange a time that works best for your team.
What are your business hours?
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We're available Monday-Friday, 8:00 AM - 5:00 PM CST. Outside of business hours, please call (405) 202-2089 and leave a message with details about your inquiry.
Are your products BPA-free and environmentally responsible?
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Yes, all our specimen transport bags and storage solutions are manufactured with BPA-free materials. We prioritize both laboratory safety and environmental responsibility in our product design and manufacturing processes.
Do you offer volume discounts for large orders?
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Yes, we provide competitive volume pricing for laboratories with high-volume needs. Contact our sales team to discuss bulk orders and custom pricing arrangements. Call (405) 202-2089 or email sales@scientificlaboratory.com for details.